This privacy policy explains how Aero Grupp OÜ collects, uses, and protects personal data on the website aerogrupp.ee, and outlines the users’ rights regarding their data.
1. Data Controller and Contact Information
The data controller responsible for processing personal data is:
Company: Aero Grupp OÜ
Registry code: 11524019
Registered address: Juriidilne aadress: Meistri 16, Tallinn, 13517
Email: info@aerogrupp.ee
2. Collected Data and Purposes of Processing
We collect personal data primarily through the website’s inquiry forms to respond to customer requests and prepare price quotes.
| Purpose | Processed Data | Legal Basis |
| Responding to inquiries and providing quotes | First and last name, phone number, email address, property address, company name | Performance of a contract or steps prior to entering into a contract |
| Customer Relationship Management (CRM) | Contact data and communication history submitted via the inquiry form | Legitimate interest to ensure efficient customer service |
| Website usage statistics analysis | IP address, device and browser information, location, time spent on the website | User consent (cookie banner) |
3. Data Transfer to Third Parties
We do not sell or share personal data with third parties for marketing purposes. Data is only transferred to authorized processors or authorities when necessary to provide our services or when required by law:
Pipedrive: Inquiry form contents and contact details are forwarded directly to our customer relationship management (CRM) software (Pipedrive) for efficient handling.
Google: For web analytics, we use Google Analytics and Google Tag Manager, which process data according to Google’s privacy terms.
Government authorities: We transfer data in accordance with the law (e.g., to the Tax and Customs Board) if we have a legal obligation to do so.
4. Data Retention Period
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations. We apply the following standard retention periods:
Inquiries and pre-contractual communication: Data of potential customers who do not enter into a contract is kept for up to 3 years based on legitimate interest to resolve potential future inquiries or disputes.
Customer contracts: Data related to contracts is kept during the active customer relationship and for up to 3 years thereafter until the expiration of civil claims.
Accounting documents: In accordance with legal requirements, primary accounting documents are retained for 7 years.
5. Use of Cookies
The aerogrupp.ee website uses cookies to improve the user experience and analyze website traffic. A cookie is a small text file saved on the user’s device when visiting the website.
| Provider and Type | Purpose and Function | Duration and Consent |
| Google Analytics (Analytical cookie) | Collects anonymous statistics about website traffic, sources, and user behavior. | Installed only with the user’s active consent via the cookie banner. |
| Google Tag Manager (Management cookie) | Allows the management of website code snippets and analytics scripts without directly altering the site’s code. | Technically necessary for correct data routing. |
Cookie Management:
Users have the right to change their cookie preferences at any time via the cookie banner displayed on the website or by blocking/deleting cookies in their browser settings. Blocking analytical cookies does not prevent the use of the website’s core functions.
6. User Rights
Under the GDPR, all individuals whose data we process have the following rights:
The right to request access to their personal data.
The right to request the correction of inaccurate personal data.
The right to request the deletion of their data (“right to be forgotten”) if there is no legal basis for its retention.
The right to restrict processing and object to the processing of personal data.
The right to withdraw consent for the use of cookies at any time.
To exercise these rights or for questions regarding the privacy policy, please send an email to info@aerogrupp.ee. If you believe that the processing of your personal data violates data protection regulations, you have the right to file a complaint with the Estonian Data Protection Inspectorate (www.aki.ee).